نسخة تجريبية. Test copy: this is not the published text.

Privacy Policy

Last updated: 2 November 2026

This is a translation of the Arabic policy. If the two differ, the Arabic text governs.

In short

Who we are

Hadramout Gas (غاز حضرموت) is an app that shows gas status at stations in Hadramout, Yemen. It is operated by اسم صاحب حساب المطوّر, the owner of the developer account on Google Play.

This policy applies to the app and its web pages. It applies to drivers and to station staff.

What we collect and why

You can browse stations and save favorites as a guest, without a name or phone number. We collect more only when you use a feature that needs it.

Guest account and installation ID

On first launch we create a guest account with no name or number, and a random code that links your phone to your favorites and settings. It is not your phone number or an advertising ID.

Phone number

For registered accounts only. You sign in with it, and the app manager calls you on it if you win a draw.

We do not send a verification code, so we cannot be sure the number is yours. We therefore verify it by a call or a message from it when needed.

Name and email

A name is required to register and appears in your account, and you may write any name you choose. Your email is optional, for password recovery where that is available, and we do not send marketing messages to it.

Password

Our server stores it as an irreversible hash. We cannot see it, and we will never ask you for it.

Precise location when you report

With your permission, the app measures your location once when you tap the send report button. The server calculates your distance from the station and accepts the report if you are within 500 meters.

We keep only the distance and the measurement accuracy. We do not keep your coordinates.

Location for nearby alerts

If you turn on nearby station alerts, the app takes one low-accuracy location while you are using it. We keep this point to send you alerts about stations near it, usually within 20 km.

We do not track your movements, and we do not take your location in the background.

Deleted after 24 hours

Favorites and city

The stations you save, and the city you choose for alerts.

Gas availability alarm

For registered accounts. We keep the stations you turned the alarm on for, up to 3 stations, and your choices: whether it is on, and your quiet time.

When it rings, we send the station name and gas status to your phone through Firebase Cloud Messaging. The station name appears on your phone's screen, even when it is locked.

Your phone alone keeps the last ring and, if you add the widget, the widget data: your station names and their status, shown on the home screen.

The alarm asks for the display over other apps and full-screen permissions so it can appear over what you are doing. We do not read anything from your screen or your apps with them.

Reports

The station, the type of report (gas, opening or crowding), its time and the distance. The app manager may review a doubtful report.

Deleted after 7 days

Alert token

A Firebase Cloud Messaging token that delivers alerts to your phone, along with the status of your alert permission.

Phone check for points

To prevent fake points, we ask Google Play Integrity to confirm that the app is genuine and runs on a real phone. We also keep a phone identifier derived from the Android ID.

We use it only for the per-phone and per-account points quota. If the check fails, your report is accepted without a point.

Points and draws

Your points and where they came from, your draw chances, your statement that you are 18 or older, the draw result and the claim number.

If you win, the app manager sees your phone number to call you and arrange delivery outside the app.

WhatsApp Status screenshot

The picture you upload to prove you posted the status and its viewer count. The app manager reviews it, and the picture is deleted after the decision.

We keep the decision without the picture for up to 90 days, to prevent the same reward being claimed twice.

Picture: until review, 30 days at most

Station staff accounts

The username, name, the worker's email for password recovery, the station, and the updates they publish.

Technical logs

Our server keeps short operating logs, such as IP address and request time, to protect the service, and we delete them within 7 days. We delete sign-in attempt counters after a day.

What we do not do

Who we share data with

We use service providers that process data only to run the app:

We disclose data if the law requires us to.

How long we keep data

DataKept for
Report coordinatesNot kept
Location for nearby alerts24 hours
Reports7 days
WhatsApp Status screenshotUntil review, 30 days at most
Screenshot review decision, without the picture90 days
Server operating logs7 days
Sign-in attempt counters1 day
Unused guest accountDeleted after 180 days without use
Your account and its other dataAs long as your account exists
BackupNo copy older than 7 days
Everything left after a deletion request is acceptedErased within 7 days

Deleting your account

You can delete your account at any time, in one of three ways:

We delete your account, your number, name and email, your favorites, alarms and settings, your reports, your points, chances and prizes, your screenshots, your alert tokens and your phone data.

Deletion usually finishes within 24 hours. Everything left after the request is accepted is erased within 7 days, without exception, including prize delivery records and backups.

A station work account is separate from your driver account. It is deleted from the account deletion page (in Arabic).

Age

The app is for people aged 18 or older. We do not knowingly collect children's data. If we learn that an account belongs to a child, we delete it.

Security

The connection to our servers is encrypted, passwords are stored as hashes, and access to data is limited to those who need it to run the service. If you see a security problem, tell us through WhatsApp support.

Your rights and choices

Changes to this policy

If we change this policy, we update its date at the top of the page. We tell you in the app before any important change.

Contact

WhatsApp support: +967 700 000 000

Email: support@example.com